Loss is rare on tracked air shipments, but knowing the process before it happens saves a lot of stress.
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Tracking first
Most apparent losses are scan gaps. A package that has not updated for several days is usually still moving.
Optional insurance
Coverage priced on declared value protects against loss. It is worth adding on high-value shipments.
Damage claims
Photograph the outer box and contents before unpacking further. Claims require evidence of the packaging condition.
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Start a buy-for-me order →Frequently asked
Is insurance automatic?
It is optional and selected per shipment.
What does insurance cover?
Loss in transit based on the declared value.