Buy-for-Me Terms of Service & Refund Policy

1. Purpose and definitions

These terms govern the buy-for-me service operated by Ppasong ("we", "us"), including how orders are placed, what you pay, and who is responsible for what.

• Buy-for-me service — we purchase an item from a Korean store on your behalf, receive it at our Korean warehouse, inspect it, consolidate it with your other items, and ship it to the address you specify.
• Store — the Korean online retailer or seller identified by the product link you submit.
• Request — one submitted item, including its link, option, quantity and recipient details.
• Service fee — our charge for handling payment, placing the order, inspecting the goods and communicating with the store.

2. What this service legally is

1. We are not the seller of the goods. We act as your purchasing agent, buying on your instruction.
2. Ownership of the goods passes to you when the store delivers them to our warehouse. From that point we hold and handle them for the purpose of shipping only.
3. Product defects, quality, authenticity, warranty and recalls are governed by the store's and manufacturer's policies. We do not give a seller's warranty. We will raise the issue with the store on your behalf and pass on the outcome.

3. Placing an order

1. You submit a product link, option, quantity, estimated weight and recipient details.
2. A binding agreement is formed when your payment is completed.
3. You are responsible for the accuracy of the option, quantity and address you enter. We will let you correct them at any time before we begin the purchase.
4. We may decline or cancel a request, in which case you are refunded in full, if:
   • the item falls under Section 9 (items we cannot handle);
   • the store sells out, discontinues the item or cancels the order;
   • a per-person purchase limit prevents us from buying all or part of it;
   • the request is unlawful or clearly infringes someone else's rights.

4. What you are paying for

Your total is made up of the following, all shown before you pay:

Payment is charged in US dollars. The Korean won total is converted using the exchange rate on the day you pay, with international payment and currency conversion costs included. Once charged, the amount is fixed and is not recalculated if the exchange rate later moves.

5. How we carry out the purchase

1. We place the order with the store within 1-2 business days of your payment. Store stock, weekends and Korean public holidays may extend this.
2. On arrival at our warehouse we check the item, option, quantity and visible condition. Sealed products are not opened unless you ask. Functional testing of electronics and authentication of luxury goods are not part of inspection.
3. If we find a wrong item, damage or a shortage, we tell you before anything ships and pursue an exchange, return or refund with the store.
4. You may keep items in free storage for up to 30 days and combine several requests into one shipment.

6. Cancellation and refunds

What you can cancel depends on one thing: whether we have already bought the item.

Full refund situations

• The store sells out, discontinues the item or cancels the order.
• A purchase limit prevents fulfilment (partial fulfilment means a partial refund).
• The item cannot fly under Section 9.
• We are unable to ship for reasons attributable to us.

Change of mind after purchase

If we have already bought the item and you simply change your mind, the store's return policy governs. Where the store accepts a return, we refund the amount recovered less Korean return shipping, any restocking fee the store charges, and the service fee already performed. Items the store will not take back — made-to-order goods, opened cosmetics, and similar — cannot be refunded.

How refunds are paid

• Refunds go back to your original payment method (PayPal). We cannot refund to a different account.
• We issue the refund within 3 business days of the reason being confirmed.
• PayPal and your card issuer typically take a further 3-5 business days to post it to your account.
• Refunds are based on the USD amount charged. We do not compensate for exchange rate movement.

7. Weight adjustments

1. The weight you enter is an estimate for quoting. Your actual charge is based on the weight measured at our warehouse.
2. If the box weighs less than estimated, we refund the difference automatically.
3. If it weighs 0.5 kg or more above the estimate, we hold the shipment and request the difference. Nothing ships until you approve it, and if you would rather not pay it you may cancel under Section 6.
4. Bulky items may be charged on volumetric weight using the formula in Section 4.

8. Shipping, customs and delivery

1. Shipments travel by air and typically arrive anywhere in the mainland US within 3-5 business days of dispatch. We are not responsible for delays caused by customs inspection, weather or the final carrier.
2. Duties are prepaid by us (DDP). If customs requires formal entry or additional documents, we may need your cooperation.
3. We do not ship to Alaska (AK), Hawaii (HI) or Puerto Rico (PR).
4. Return and reshipping costs arising from an incorrect address, refused delivery or uncollected packages are your responsibility.
5. Loss in transit is compensated up to the declared value only where you selected insurance at dispatch. Without insurance, the carrier's standard liability limit applies.

9. Items we cannot handle

The following cannot be purchased or shipped due to air cargo rules or import restrictions. If one reaches our warehouse, the shipment is held and the request is refunded.

• Loose lithium batteries and power banks not installed in a device
• Aerosols, flammable liquids, lighters and pressurised containers
• High-alcohol products such as perfume and nail polish (large volumes and sets restricted)
• Fresh food, anything requiring refrigeration or freezing, and meat-containing products
• Medication, controlled substances, weapons, counterfeit goods and items infringing intellectual property
• Anything else restricted by Korea Customs or US Customs and Border Protection

10. Storage and disposal

1. Storage is free for 30 days from warehouse arrival. After that a daily storage fee applies.
2. If 90 days pass from arrival and we cannot reach you, we may dispose of or otherwise deal with the goods after notifying you, and any cost incurred may be charged to you.

11. Limits of our responsibility

1. We exercise reasonable care in purchasing, handling and shipping your goods.
2. We are not responsible for:
   • defects, performance or authenticity of the goods themselves (see Section 2);
   • consequences of an option, quantity or address you entered incorrectly;
   • the store's delayed dispatch, wrong shipment or unilateral cancellation;
   • delays from events outside our control, including natural disasters, flight cancellations, customs inspection and industrial action;
   • losses arising from a restricted item you requested.
3. Where we are responsible, our liability is limited to the amount you actually paid for that request.

12. Personal information

We collect and use your name, address and contact details only as needed to carry out the service, and share them with carriers and customs brokers for delivery. Everything else is set out in our Privacy Policy.

13. Questions and disputes

1. Contact us through the enquiry form or at [email protected].
2. We respond with an outcome or a timeline within 3 business days.
3. These terms are governed by the laws of the Republic of Korea. Any dispute that proceeds to litigation will be heard by the court with jurisdiction over our registered address.

14. Changes to these terms

1. We may revise these terms within the limits of applicable law.
2. Changes are posted 7 days before they take effect, or 30 days before if they are unfavourable to you.
3. Orders already paid for remain governed by the terms in force when you paid.

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