Estimated weight sets your quote. Actual weight sets your bill, and the difference is settled before the box flies.
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If it weighs less
You are refunded the difference automatically. Over-estimating costs you nothing.
If it weighs more
Shipment is held and you are sent a request for the difference. Nothing ships until you approve it.
The threshold
Small variances are absorbed. Significant differences, typically half a kilogram or more, trigger an adjustment.
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Start a buy-for-me order →Frequently asked
Can I dispute a weight?
The measured weight and dimensions are shown on the settlement.
Does this delay shipping?
Only until the difference is paid.